Auto repairs are oftentimes something that people
get anxious about. They oftentimes fear getting ripped off or taken advantage
of by the mechanic.
People who have little mechanical knowledge are
often most concerned because they don’t really know what is going on with their
vehicle, what it’s going to take to fix it, and how much it should actually
cost.
When you come to Monaco Ford, you’ll never have to
worry about getting ripped off or taken advantage of.
Our professionally trained service professionals
will explain what’s wrong with your vehicle, how they’re going to fix it, and
what it’s going to cost you – all in a professional manner that will leave you
comfortable with the whole process.
Here is some advice on how to feel comfortable when
getting your vehicle serviced.
First of all, before any work is done, make sure you
understand what is being done, what is included, and how much it will cost.
There may be some wiggle room in an estimate in case something unexpected
happens, but for many repairs, we know what it will cost and can put it in
writing. You will also want to make sure that you ask if that price is for the
complete job, including any extras.
While you may have brought your vehicle in for only
one thing, there may be other things that our mechanics find. We’ll tell you
about these issues and give you all the options, but without any pressure. If a
mechanic ever pressures you or you feel that they’re trying to sell you
something you don’t need, get another opinion.
Following the vehicle manufacturer’s recommended
maintenance schedule is also a good way to avoid being oversold on service.
Routine maintenance will help you avoid things breaking, and is usually cheaper
and less traumatizing.
You should also follow the recommendations of the manufacturer when it comes to any number of fluids in the vehicle. If the mechanic is recommending something different, show them what the manufacturer recommends and ask why he or she is recommending something different. There are times when there could be a valid explanation, but other times, it could be the mechanic trying to upsell you.
When talking to the mechanic, be sure that you are
both communicating clearly. Sometimes, the mechanic will fix the wrong problem,
and not what the customer came in for. Make sure that the mechanic understands
what you need done and that he or she explains what will be done to your
vehicle.
One of the best ways to avoid being scammed is to find a shop that you trust and go there every time you need something done to your vehicle. A lot of people will take their vehicle to a different shop each time. If you go to the same one, you get to know the mechanics and how the shop works. Establishing a relationship will make you much more comfortable.
At Monaco Ford, we like to say that our customers
become our friends. We love the relationships that we build with our customers.
When you service your vehicle with us, you’ll get
professional repairs in a friendly and comfortable environment where you never
have to worry about being taken advantage of.
Ready to have your vehicle serviced?
Stop in or give us a call at 860-652-3000.
